About Us

Dial Up Plumbing

About Us

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Here at Dial Up Plumbing, we are a family owned business which has been operating throughout Sydney for over 10 years. Our philosophy is to form solid, long term relationships with all of our clients by providing the highest quality plumbing services in Sydney.

Our plumbers are always:

  • Qualified and certified with all relevant industry bodies.
  • Specially trained in customer service.
  • Dedicated to being honest, upfront and transparent with all customers.
  • Exceeding expectations and never taking shortcuts.
  • Willing to offer options, alternatives and sound advice when quoting for services.
  • Well presented and always dressed in full uniform.

Charlie

Position: Field Supervisor and Operations Manager
Specialties: Sales and customer service, drainage issues, and complaints handling

“With 13 years of experience in the plumbing industry, my skill set has advanced to be able to deal with minor to the most major plumbing issues. During my first years as a plumber/technician, I broadened my knowledge in the newest plumbing technologies and with this have been able to give customers the quickest, most efficient solutions to date.”

“Outside of work I enjoy being with my family, in particular my newborn baby. I love to binge on old movies and tv series such as the Fresh Prince of Bel Air; but on the other hand I enjoy going for drives along the NSW coast and lighting up the BBQ on Sunday’s. I strive to find optimal solutions for my customers and by doing this, build ongoing relationships with them.”

“I guide my personal life with a positive attitude and I believe this transcends in my work – I always make all efforts to find a solution to my customers plumbing issues. Dial Up is a family business and they make everyone feel like family. Whether your a apprentice, supervisor or customer, you feel connected to an authentic company.”

Claire

Position: P.A. & Accounts Payable

My name is Claire and I have been working closely with Ben (my brother) as his P.A , accounts payable role for the past 4 years. I originally came from a banking background and the opportunity came up to work for family and it’s been a great move! We pride ourselves at DUP as a family owned and run business and I feel privileged to being a part of this team.”

Justin

Position: Tradesman Field Technician.
Specialties: Hot water systems, plumbing fit offs and repairs, and copper work.

“I’ve been in the plumbing industry for ten years, and am confident in problem-solving and thinking outside the box to resolve any issues that occur. I am hard working and love working with my hands. I still like to watch all the kids movies as an adult, as there are hidden jokes that you only pick up on now. If I’m not watching movies, I enjoy getting online with mates and playing on the computer, and I also love tinkering and working on cars or anything that I can build.”

“I’m a strong problem solver and love to work towards achieving the best possible results with any work that I set my sights on. I have an optimistic and open attitude to trying new things in life, and it’s important to me that I approach my work in the same way. Finding the most efficient and effective way to resolving clients’ problems is my number one priority, and is a constant source of pride for me as a member of the Dial Up Plumbing Team. The team here are awesome, and I love working with all of them as it feels more like a family than a work crew, making any day of work enjoyable.”

Adam

Position: Service Technician
Specialties: Blocked drains, Leak detection, and Pipe Relining.

“I have been working in the plumbing industry for the last 4 years in all sorts of roles, including strata, construction, civil and commercial work. I strive to produce the best quality of work and always make the customer happy. I also have a passion in cars and motorbikes.”

My favourite thing about Dial Up Plumbing is going to work with such a great bunch of people and learning many new talents along the way, and Ben is always pushing us to strive to do our best.”

Soup

Position: All rounder
Specialties: Tiling and paving.

“I have over 10 years experience in tiling, 2 years experience at the Bunnings Trade Desk, and have done over 2 years of strata maintenance. In my spare time I’m an auto enthusiast, gamer and musician. My favourite quote is: “Everything is as it should be, because it’s the only way it can be”, and my attitude towards working can be summed up with the phrase “Do it right the first time or not at all”. Dad was right about some things but especially that one. My favourite thing about working at Dial Up Plumbing is the caring and results driven culture that encourages everyone to do their best and rewards good practice.”

Darby

Position: Service Technician

Hi, my name is Darby Hunter, and I’ve been in the plumbing industry for 11 years as a licensed plumber. I thoroughly enjoy plumbing because I enjoy problem solving, and also the satisfaction of working with my customers to find and resolve their plumbing issues in the most efficient way possible. For me, walking away from a customer’s home knowing that they have the means to enjoy hot water and flushing toilets is the best feeling. In my spare time, I enjoy spending time with my family and walking my dogs. I also love to travel.

Mark

Position: Apprentice
Specialties: Helping the tradesmen resolve issues related to plumbing, laying pipes and dig ups

I have been an apprentice plumber for just over a year I have learned a lot about the plumbing trade from ‘rough ins’ to ‘fit offs’, dig-ups and everything in between. Some of my hobbies include cooking, going out with the boys, and having a good time. I’m a hard worker who doesn’t stop until the job required of me is complete, I’m a strong believer in teamwork and whatever you put your mind to you can achieve no matter how hard. The people who I work with at Dial Up Plumbing are my favourite part of the job, as they always want the best for you and push to achieve the best result.”